Scope
This Privacy Notice explains how Mobile Marine and Motorsports (“we,” “us,” or “our”) handles information connected with this website and service inquiries. It does not replace any separate notice supplied by a payment processor, financing provider, communications provider, or other third party you choose to use.
Mobile Marine and Motorsports is the business name used on this website. The person or legal entity contracting for a particular job will be identified on the applicable estimate, repair authorization, invoice, or other service document.
Information you choose to provide
You may choose to provide your name, telephone number, email address, equipment details, service location, requested timing, photos, and a description of the service issue. You may provide this information through the website, by telephone, text message, Facebook, or another method you initiate.
When you submit the website service-request form, the information you enter and any photos you select are transmitted to and stored in our service system. We use that record to review the request, contact you, coordinate service, and maintain the resulting customer and equipment history. A submission confirmation means only that the request was received; it does not confirm an appointment, price, availability, or acceptance of the job.
Photos can contain information beyond the visible image, including device or location metadata. Avoid uploading anything unrelated to the service request or remove metadata before uploading if you do not want it included.
To protect the request form from automated abuse, we temporarily process your network address and store a time-windowed pseudonymous code instead of the address itself. A new code is created for each 15-minute rate-limit window, expired records are eligible for deletion after that window, and the code is not used for advertising.
Estimate and invoice records
If an estimate or invoice is made available through the website, it may be provided through a unique bearer link. The linked record may include customer contact information, service or equipment details, a service address, line items, amounts, status, and related transaction information. Anyone who obtains the link may be able to view that record, so do not forward or publish it. Contact us if you believe a link has been disclosed to someone who should not have it.
When an estimate is approved or declined online, we record the decision and time, the internet protocol (IP) address and browser or device user-agent information associated with the request, and the version of the decision or authorization language presented. If approval requires a typed name or other acknowledgment, that information is recorded as well. These records are used to document the transaction, protect the service, resolve disputes, and satisfy business or legal recordkeeping needs.
Location checker
If you select “Check my location,” your browser asks for permission to access your device’s coordinates. The distance calculation occurs in your browser. Mobile Marine and Motorsports does not receive or retain those coordinates through the website.
The interactive map loads map tiles from OpenStreetMap. Like most internet services, the map and hosting providers may receive ordinary technical information such as your IP address, browser type, requested tiles, and timestamps. Your device coordinates are not intentionally sent to the map-tile provider by our location-checking feature.
How inquiry information is used
- To respond to questions and service requests.
- To assess availability, service area, equipment needs, and whether mobile service or pickup and delivery may be appropriate.
- To prepare estimates, schedule work, document authorization, perform service, process payment, and maintain business records.
- To prepare a neutral post-service review request after an eligible paid job, using service-contact permission recorded for that customer.
- To protect customers, equipment, our business, and others from fraud, misuse, safety risks, or unlawful activity.
- To comply with legal, tax, insurance, and recordkeeping obligations.
- To prepare referral or seasonal-service messages only when a separate promotional-text permission is current.
Calls and text messages
When you request service, you authorize us to contact you about that request using the number you provide. Optional seasonal and promotional text messages require a separate opt-in. Marketing consent is not a condition of purchasing services. Message frequency varies, and message and data rates may apply.
Staff may place an eligible follow-up in a private queue and prepare a draft for review in the device’s messaging application. The system does not automatically send these follow-up messages. A “prepared” or “archived” record does not establish that a text was sent or delivered.
You may revoke text permission by replying STOP or by directly asking us to stop. You may request help by replying HELP or calling 1-715-892-6951. We record opt-out requests and suppress active follow-up drafts for that number. A later text permission is recorded only after a new, direct grant from the customer. An opt-out does not prevent communications needed to complete an active transaction or respond to a new request you initiate, to the extent permitted by law.
Cookies and analytics
We do not currently use advertising cookies, cross-site behavioral advertising, or business-controlled analytics cookies on this website. Essential hosting technology and third-party map infrastructure may process limited technical data needed to deliver and secure the site. If nonessential analytics or advertising technology is added later, this notice and any required privacy choices should be updated before activation.
When information may be disclosed
We may disclose information to service providers that help operate communications, scheduling, payment, accounting, hosting, security, or service delivery; to insurers or professional advisers; when required by law or legal process; to protect legal rights or safety; or as part of a business transfer. Providers should receive only information reasonably necessary for their role. We do not sell personal information or disclose it for cross-context behavioral advertising.
Retention and security
Inquiry and service records, including submitted photos, estimates, invoices, transaction and authorization records, consent and opt-out evidence, and follow-up activity, are retained only as reasonably necessary for the purposes described above. Retention periods vary by record type and may reflect accounting, tax, warranty, insurance, fraud-prevention, dispute, safety, legal, and operational needs. An opt-out or suppression record may be retained so that the request continues to be honored. Information in backups may remain until the applicable backup is replaced in the ordinary course.
We use reasonable safeguards appropriate to a small service business, including restricting the service desk and submitted-photo viewer to approved staff accounts, but no internet, telephone, text, or storage system can be guaranteed completely secure.
Your choices
You may ask to review, correct, or delete information we control by calling 1-715-892-6951 or emailing Kieffersmobilemarine@gmail.com. We may need to verify your identity. A request may be denied, limited, or deferred when retention is reasonably necessary to complete a transaction, honor an opt-out, comply with tax, accounting, insurance, legal, or recordkeeping duties, maintain security, establish or defend legal claims, or exercise another right permitted by law. You can decline device-location permission and contact us to check whether an address is in range.
Children
This website is intended for adults seeking repair and maintenance services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
Changes and contact
We may update this notice as the website or business systems change. The updated date above will identify the current version. Questions or privacy requests may be directed to Mobile Marine and Motorsports, Minocqua, Wisconsin, at 1-715-892-6951 or Kieffersmobilemarine@gmail.com.